220-1102 Videos

A formal change control process is used to manage updates and changes in many corporate environments. In this video, you’ll learn about change control, rollback procedures, risk analysis, end-user acceptance, and more. << Previous Video: Document Types Next Video: Managing Backups >> If you’re making a change to a computer at home, you don’t have […]

The importance of documentation cannot be overstated. In this video, you’ll learn about acceptable use policies, network diagrams, splash screens, incident reports, and much more. << Previous Video: Asset Management Next Video: Change Management >> Your organization may have an employee handbook that outlines how particular assets are able to be used by employees of

It’s challenging to manage the large hardware and software assets in most IT organizations. In this video, you’ll learn about asset management strategies, database details, and the procurement life cycle. << Previous Video: Ticketing Systems Next Video: Document Types >> The goal of asset management is to create a record of every single asset we

If you work in IT, you’ll certainly be working with a ticketing system. In this video, you’ll learn about entering tickets, managing categories, escalating events, and much more. << Previous Video: Troubleshooting Mobile Device Security Next Video: Asset Management >> If you work in IT, you’ve almost certainly worked with some type of ticketing system.

Our mobile devices need to be a secure store of private and sensitive data. In this video, you’ll learn about developer mode, root access, app spoofing, fake security warnings, and more. << Previous Video: Troubleshooting Mobile Devices Next Video: Ticketing Systems >> The software that we install on our phones, our tablets, and our computers

We rely on our mobile devices for many aspects of our daily life. In this video, you’ll learn about troubleshooting app issues and crashes, update failures, battery life issues, random reboots, and more. << Previous Video: Removing Malware Next Video: Troubleshooting Mobile Device Security >> Because of the architecture of the mobile devices we use

Removing malware from a system can be challenging. In this video, you’ll learn about identifying malware symptoms, the quarantine process, managing System Restore, remediating malware, and more. << Previous Video: Troubleshooting Security Issues Next Video: Troubleshooting Mobile Devices >> In this video, we’re going to discuss a series of steps that you could take to

The security of an operating system is critical to providing ongoing uptime and availability. In this video, you’ll learn about network access issues, desktop alerts, false antivirus alerts, browser security errors, and more. << Previous Video: Troubleshooting Solutions Next Video: Removing Malware >> If you’re working on your computer and find that has very slow

The troubleshooting process may require a number of different steps to find a resolution. In this video, you’ll learn about reboots, restarting services, using System File Checker, running Windows Restore, rebuilding a Windows profile, and more. << Previous Video: Troubleshooting Windows Next Video: Troubleshooting Security Issues >> There’s a reason why we often say that

The Windows operating system includes some important utilities for troubleshooting problems. In this video, you’ll learn about troubleshooting frequent shutdowns, sluggish performance, boot errors, application crashes, and more. << Previous Video: Browser Security Next Video: Troubleshooting Solutions >> Something you never want to see on your system is a Windows stop error. Sometimes we refer