You’ve just arrived onsite to a customer location, and the users are complaining that they can’t print to the printer using their desktop publishing application. What’s the best first step for troubleshooting this printing problem?
What’s the first step when troubleshooting a printing problem? Read More »
You need to upgrade a number of different systems, but not all operating systems can be upgraded directly to Windows XP. Which of these operating systems require a clean install and won’t directly upgrade to Windows XP?
Which of these operating systems won’t upgrade to Windows XP? Read More »
When you left a customer’s location last week, their computer was working perfectly. Since that time, the end user has installed new hardware, removed some applications, upgraded some software, and installed some new operating system patches. Unfortunately, the computer is no longer working as well as it did a week ago. What Windows feature can keep all of the user’s documents in place but change the configuration of the computer to the working configuration from a week ago?
You need to copy a file from the Windows installation media, but the contents of the install DVD contain Microsoft’s compressed files. What command line utility allows you to decompress the files that are stored on the installation media?
Which command line utility can decompress files? Read More »
During the process of troubleshooting a printer problem, you notice that the printer port’s icon inside of Device Manager has a red “X” on the icon. What does this red “X” signify?
You’d like to run some diagnostics on an Ethernet connection, but you need some additional hardware that will help the diagnostics software determine if the Ethernet traffic is sent and received properly. What’s the best tool to use for this job?
During the laser printing process, one of the steps provides heat and pressure to the page. What is this process called?
Which part of the laser printing process provides heat and pressure? Read More »
You’re planning to upgrade the memory in a desktop system from 512MB to 2GB. What’s the best way to determine the type of memory that you’ll need?
Which of these wireless security techniques provide the best method of encrypting network traffic?
Which wireless network security method provides the best encryption? Read More »
What network topology is the primary type used in most large and small networks, and connects everything on the network directly to a central device?
What network topology connects everything to a central device? Read More »
