A customer has called you with a printer problem where the printouts are completely garbled. Instead of a text document from a word processor, the page is filled with random characters, lines, and block graphics. What’s the best next step to help troubleshoot the problem?
One of your customers has a specialized USB input device that usually works without a problem, but occasionally when starting the computer the device will not operate at all. What Windows utility can provide you with real-time information on the status of the device?
How can you get real-time device status information? Read More »
The NTFS file system includes many advantages over FAT32, but there may be some instances where using FAT32 is preferable over NTFS. Which one of these would be a good reason to choose FAT32 over NTFS?
During a normal workday, you receive a call at your desk asking for information about a recently submitted help desk ticket. Two things are remarkable about this particular call; you notice that the call is coming from an outside line, and you don’t have any recent help desk tickets. What security exploit should you be concerned about?
One of your users would like to have their email application launch automatically when they start their computer. What can you do in Windows XP to ensure the application will begin as soon as the computer starts?
How can you start a program automatically in Windows XP? Read More »
Your computer’s hard drive used to access files relatively quickly, but now you notice that it’s slowing down a bit when loading or saving large files. What utility could you use to help make your hard drive more efficient?
What utility can help make your hard drive more efficient? Read More »
After completing a normal memory upgrade, you power up the computer and receive an error message on the screen complaining that a boot device isn’t available. The hard drive was working correctly prior to the upgrade. What’s the most likely reason for the error?
External flash memory has become a popular way to move large files between devices. What is the most common interface used to connect external flash memory devices?
What interface is used for external flash memory connections? Read More »
How many SATA hard drives or devices can connect to a single SATA interface on a motherboard?
How many SATA hard drives can connect to a single SATA interface? Read More »
Personal computer motherboards can support many different kinds of hard drives. What kind of hard drive interface does this picture show?
