What is checked during POST?
The Power On Self Test process performs a series of hardware diagnostics before the operating system loads. Which of these problems would NOT be found during POST?
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Problems with a PCI card installation
One of your customers has installed a new modem into their desktop computer by adding a modem adapter card into a free PCI bus adapter card slot. However, when they start Windows XP the card isn’t recognized automatically as expected and the adapter doesn’t appear in Windows Device Manager. What is the most likely cause of this problem?
How can you view the details of a disk partition?
You’ve recently purchased a used hard drive to use in one of your desktop computers. After installing the drive, you notice that the drive has not been erased and it already has an existing partition. What Windows utility can you use to examine the details of the disk and its partitions?
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Troubleshooting a laptop display
One of your customers has called with a problem related to the laptop’s LCD display. Although the laptop’s display had been working normally yesterday, when starting the laptop this morning the LCD display remained blank. What’s the best option for troubleshooting the LCD display?
There’s a yellow exclamation mark in my Device Manager!
During the troubleshooting process of a new printer, you see a yellow exclamation mark next to the printer name in the Windows Device Manager. What does a yellow exclamation mark in Windows Device Manager mean?
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How can you restrict access to your wireless network?
You would like to limit access to your network to specific computers. Which wireless security method would provide this type of restriction?
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Troubleshooting garbled printouts
A customer has called you with a printer problem where the printouts are completely garbled. Instead of a text document from a word processor, the page is filled with random characters, lines, and block graphics. What’s the best next step to help troubleshoot the problem?
How can you get real-time device status information?
One of your customers has a specialized USB input device that usually works without a problem, but occasionally when starting the computer the device will not operate at all. What Windows utility can provide you with real-time information on the status of the device?
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When should you use FAT32?
The NTFS file system includes many advantages over FAT32, but there may be some instances where using FAT32 is preferable over NTFS. Which one of these would be a good reason to choose FAT32 over NTFS?
What security exploit is this?
During a normal workday, you receive a call at your desk asking for information about a recently submitted help desk ticket. Two things are remarkable about this particular call; you notice that the call is coming from an outside line, and you don’t have any recent help desk tickets. What security exploit should you be concerned about?