You’ve been printing to a laser printer for a month, but now the output has become very faded and it’s difficult to read anything on the paper. What is the most likely cause of this problem?
Why is your printer output so difficult to read? Read More »
You’re running a new application on your computer, and you’re concerned that the application may be using more RAM than you were expecting. Which utility can provide you with real-time memory utilization information?
Where can you get application memory utilization information? Read More »
You have a laptop that appears to charge properly when connected to AC power. The battery charger indicator light shows that it is charging for hours before changing to green “full charge” indicator light. However, once the laptop is removed from AC power the system stays running for only a few minutes before powering down while in use. What is the most likely reason for this issue?
You’ve just arrived onsite to a customer location, and the users are complaining that they can’t print to the printer using their desktop publishing application. What’s the best first step for troubleshooting this printing problem?
What’s the first step when troubleshooting a printing problem? Read More »
You need to upgrade a number of different systems, but not all operating systems can be upgraded directly to Windows XP. Which of these operating systems require a clean install and won’t directly upgrade to Windows XP?
Which of these operating systems won’t upgrade to Windows XP? Read More »
When you left a customer’s location last week, their computer was working perfectly. Since that time, the end user has installed new hardware, removed some applications, upgraded some software, and installed some new operating system patches. Unfortunately, the computer is no longer working as well as it did a week ago. What Windows feature can keep all of the user’s documents in place but change the configuration of the computer to the working configuration from a week ago?
You need to copy a file from the Windows installation media, but the contents of the install DVD contain Microsoft’s compressed files. What command line utility allows you to decompress the files that are stored on the installation media?
Which command line utility can decompress files? Read More »
During the process of troubleshooting a printer problem, you notice that the printer port’s icon inside of Device Manager has a red “X” on the icon. What does this red “X” signify?
You’d like to run some diagnostics on an Ethernet connection, but you need some additional hardware that will help the diagnostics software determine if the Ethernet traffic is sent and received properly. What’s the best tool to use for this job?
During the laser printing process, one of the steps provides heat and pressure to the page. What is this process called?
Which part of the laser printing process provides heat and pressure? Read More »
