Today’s 220-1102 A+ Pop Quiz: Deep breathsA customer has approached an employee with a software issue, expressing frustration. Which of the following is the BEST course of action? Interrupt right away when a technical issue is misstated Ask the customer to calm down before you address their issue Describe the encounter on social media Follow-up with the customer before the repair is complete It's not necessary to respond until the issue is resolved Keep an oxygen tank handy
