While working at a customer’s desk, your mobile phone begins to ring. What is your most appropriate response?
A) Take the call and address the caller’s requests before continuing
B) Send the call to voice mail and apologize for the interruption
C) Take the call and ask the caller if you can return their call later
D) Politely excuse yourself and step out to take the call
E) Help yourself to any loose change that might be in the top drawer of the desk
The answer: B) Send the call to voice mail and apologize for the interruption
If you’re sitting at a customer’s desk with an active problem, your attention should be focused completely on the customer. People who call your mobile phone and get voice mail understand that you may not be available 24 hours a day!
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