Your test print from the front panel of the laser printer resulted in a blank sheet of paper. Which of these would be the best next troubleshooting step?
A) Check the printer consumables
B) Stop and restart the Windows Spooler service
C) Replace the printer cable
D) Run a Windows test print
E) Check eBay to see how much this printer gets with no reserve
The answer: A) Check the printer consumables
If the built-in test isn’t working, then the operating system or the connection to the printer can’t be part of the issue. The problem must be associated with something inside of the printer itself.
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Want to know more? Watch “Troubleshooting Printer Problems.”Resolving printer issues is one of the more challenging aspects of your CompTIA A+ career. The printing process includes different devices, network connections, and moving parts. In this video, you’ll learn how to gather troubleshooting information, identify solutions, and resolve some of the most common printing issues. |