Your customer has just upgraded the operating system on their laptop, and they’re now complaining that information on the screen is blurry in the new OS. Which of these is the most likely cause of this issue?
A) The resolution is set incorrectly
B) The new operating system is not designed for laptop displays
C) The laptop backlight is faulty
D) The Windows Device Manager has disabled the LCD display
E) It’s time for your annual optometry check-up
The answer: A) The resolution is set incorrectly
A new operating system is also probably using new video drivers, and it’s very easy for an updated video driver to use a resolution that’s not native to the LCD display. A simple resolution change should solve this common issue.
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Want to know more? Watch “Display Specifications.”When you are selecting a display device, there are a number of specifications you should consider. In this video, you’ll learn about refresh rates, native resolution, display filters, and much more. |