You’re working on the installation of a new application at an end-users desk, and the user has stepped away for a few minutes. The user left their mobile phone on their desk, and it has started to ring. What should you do?
A) Answer the phone and take a message.
B) Write down the name and number of the incoming call.
C) Let the phone ring through to voicemail. When the end-user returns, let them know that their phone was ringing.
D) Ignore the telephone and pretend that nothing ever happened.
The answer: C) Let the phone ring through to voicemail. When the end-user returns, let them know that their phone was ringing.
When working at another person’s workspace, you must be especially sensitive to their personal belongings. Try not to bother anything on their desk, especially telephones. There’s no expectation that you become their personal assistant while at their desk, and most people will appreciate a level of decorum and privacy towards their workspace. It’s also polite to inform them of anything that might have happened in their absence, especially since you’re monopolizing their workspace for a short time period.
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