You’ve recently upgraded the memory in your computer from 1 GB to 2 GB by removing two 512 MB memory modules and replacing them with two 1 GB memory modules. However, when you boot the computer it beeps and no error messages are shown on the screen. Which one of these would not be a troubleshooting option for this kind of issue?
A) Run a software diagnostics on the memory to test for errors
B) Check the memory module documentation to confirm compatibility with your motherboard
C) Confirm that the memory is installed properly
D) Confirm that the memory is installed into the correct slots
The answer: A) Run a software diagnostics on the memory to test for errors
If you can’t boot your computer, then you can’t run any software diagnostics.
The incorrect answers:
B) Check the memory module documentation to confirm compatibility with your motherboard
Not all memory is built the same way. Compare your memory module documentation with the motherboard specifications and check with the memory manufacturer’s web site for confirmation.
C) Confirm that the memory is installed properly
It’s easy to install a memory module and leave it just a bit unseated. Even the smallest gap can cause memory errors, so make sure your memory is installed in the correct direction and it’s well seated.
D) Confirm that the memory is installed into the correct slots
Most motherboards require that memory is installed in certain slots or in certain quantities. Check your motherboard documentation to ensure that you’re installing the memory in the right location.
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Want to know more? Watch “Troubleshooting Memory Problems.” The memory installation process is relatively simple, but what options do you have if your installed memory isn’t working as expected? In this module, we’ll show you how some simple physical troubleshooting and software-based memory diagnostics can help get your system up and running quickly. |
Hmm, I got this one wrong. The way the question is worded, I got the impression that since the problem happened after an upgrade, the computer booted, it wasn’t a long beep, and no error messages were displayed, I should suspect that one of the modules is simply not being seen.
I selected ‘D’ because ‘C’ already confirms the module is installed properly (I interpreted ‘properly’ as correctly). I also didn’t think you could put the wrong form factor module in an incorrect slot. Granted, I did remember you mentioning some mb’s require memory modules be installed in specific slots if not all slots are used. Am I wrong in my thought process? Maybe it should read “when you try to power up the computer” instead of “when you boot the computer”?
BTW, thank you so much for these clases. I feel I’m ready to go take my test as soon as I finish the Networking and Security lessons! Thank you!