Find the files
One of your users has asked you to backup some important spreadsheets that are stored in the user’s Documents folder of their Windows XP machine. Where can you find this folder?
Start me up
One of your associates has attempted to remove a virus with a 3rd-party utility. Unfortunately, now the computer won’t start Windows, and you don’t get an option to start the Windows Advanced Options menu. Which of these programs should you run from the Windows Recovery Console to help resolve this issue?
Net don’t work
You can’t browse to Google’s search page, so you’ve started troubleshooting your connection. Your workstation IP address is 192.168.1.5, your subnet mask is 255.255.255.0, your default gateway is 192.168.1.1, and your domain name servers are 10.2.2.1 and 10.2.2.2. You can successfully ping your local IP address, your default gateway, and Google’s DNS server at 8.8.8.8. Which of these is the most likely cause of this issue?
Share the share
You’d like to access a public share on your NAQUADAH server, but you can’t remember the share name. Which of these commands will show you the share names from your Windows 7 desktop?
Drop and go
One of your customers has dropped off their laptop at your repair desk. A message taped to the laptop states: “Doesn’t work.” Which of these would be the best next step?
Lock those bits
You would like to encrypt your portable USB drive using BitLocker. What PC hardware feature provides additional BitLocker functionality?
What is unseen cannot be seen
One of your associates is complaining that his Windows XP computer has been performing slower over the last few weeks. During that time, many new applications were installed on his computer. Which of these would be the best way to see all of the processes running on his computer in one place?
One second tray
When you print your spreadsheet to your company’s network printer, the paper is always fed from the first tray of the printer. What is the best way to change your output to print from a different printer tray?