Oh no! No NTLDR!
Upon startup, a system shows the error “NTLDR is missing.” You’ve checked for a disk in the floppy drive, but it’s empty. What’s your next step?
Why is NTFS more secure than FAT32?
The corporate security team has a policy that requires all Windows file systems to be NTFS instead of FAT32. Why would this be important?
On-site telephone etiquette
You are working on a problem at a customer’s desk and you’re in the process of discussing the details of the issue with the customer. Your mobile phone rings and you recognize that the call is from another customer. What do you do? A) Send the call to voice mail and return the call after
Pop! goes the PC.
One of your end-users called with a problem; when working on their PC, they heard a small “pop” and the screen went dark and all of the lights on the front panel of the computer went dark. There was no visible smoke, but there was a subtle burning smell. What are the next steps for troubleshooting this problem?
What port can you use to connect an external hard drive?
Which one of these connection types are NOT commonly used to connect external hard drives?
What port can you use to connect an external hard drive? Read More »
What is an Ethernet cross-over cable?
What is the most distinguishing characteristic of an Ethernet cross-over cable?
What’s the best way to handle a memory upgrade?
One of your end-users would like to upgrade the memory in their desktop computer. What’s the best way to proceed with the memory upgrade?
How do you clean runaway toner particles?
During a laser printer toner cartridge replacement, some of the black toner particles fell on the outside of the printer and on the desktop around the printer. What’s the best way to clean the spilled toner?
Where is my USB memory stick?
A customer says that a USB flash memory stick works fine when he’s logged into other computers but not from his primary workstation. Where’s the best place to start troubleshooting this problem?