Diagnosing and Troubleshooting Laptops and Portable Devices

When your portable device starts having problems, where do you start the troubleshooting process. Unlike traditional desktop personal computers, laptops and portable devices have additional steps for diagnosing troubles. In this video module, we’ll troubleshoot the boot process, video settings, stylus and digitizer issues, keypad problems, and antenna wires.

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Optimizing Printer and Scanner Performance

Once a printer or scanner is installed, there’s no guarantee that the devices will work efficiently. Every printer or scanner must be optimized to provide the highest quality performance. In this video, we’ll show you how to optimize printers through tray switching, print spool settings, device calibration, and more. We’ll also show you how optimizing resolution, file formats, and default settings can impact the quality of scanned documents.

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